These guys are the kindest and most sincere people you could hope for when it comes to taking care of your dog during transport, which in our case is a member of our family. My family and I had never used a service like this before, so needless to say, we were quite nervous and hesitant - after all, you're entrusting perfect strangers to drive a loved one all the way across the country for several days. As soon as you meet these guys, however, you will feel more at ease. They were available by phone at all hours of the day and night. They were extremely timely about the estimated time of arrival at both the pick-up and drop-off location. Overall, they were extremely dependable and trustworthy. When my dog Moose got home, I could tell that he was well-cared for - he was happy and did not seem distressed in any way. If you want safe transport for your dog who is loved as a member of your family, this is the company you should go with. They will make sure you stay comforted throughout the process. Thanks again!!! My family really couldn't have asked for more!!