I read alot of Brian's feedback and realized many customers had the same experience we did which was Brian was a great price, but you cannot have fixed p/u and delivery dates. Don't schedule a move-out at the last minute. But if you are flexible, Brian will work with you. Understanding he had 74 stops for Florida to Maine R/T gave us an appreciation of his scheduling issues. We had some extra boxes which he accomodated. We had no problem with the upfront deposit and the back end delivery needed to change several times also. But he was responsible, a couple of chairs had dirt (which we were surprised to see since we had shrink wrapped them ourselves). Some of the wrapping got disturbed as he loaded and unloaded the truck for all those stops. Which is why I don't recommend shipping fine furniture with him. But all worked out well and for the price, he was great! He is very nice and after he is on the road, easy to communicate with. Any of the feedback that says otherwise is not fair. I would have been very frustrated with the changes if we did not have constant communication. We also made changes which Brian had to deal with. And we communicated well with him. But he is trying to accomodate alot of people and changes along the route and given all that, he does it pretty well. He does warn to be flexible. So we were.