I had a great experience for my first time! My sister and I were trying to move some family furniture from Illinois to Colorado and we were turned on to Uship after we figured out college students couldn't afford shipping any other way!! I found an awesome provider (bcline) who I will definitely use again in the future!! The only snag I hit was putting up a "book now" price. I had found a person and was making the final arrangements when someone hit the book it now and i couldn't do anything! It was difficult for me to find out how to cancel a shipment or find contact info for anyone, but after some time spent on the site, I figured it out. Thankfuly I was able to change that and re-book with the original provider but I felt bad about the situation and canceling with someone(thank goodness they were so understanding!). In the future NO BOOK IT NOW! but in the end my stuff got to my house in 1 DAY, it was packaged perfectly, he had wonderful manners on the phone and in person, he kept his schedule, and my mother - who was across the country - was so thrilled with my providers respect and professionalism she made him cookies! And to think i was about to pay $1800 to ship out 5 items with a moving company that couldn't promise to get my stuff here in time for Christmas!!! It all worked out better than I ever expected, I saved over 60% with Uship, and have a dining room table in time for Thanksgiving!!