I had to send my daughter her bicycle. I took it to UPS and the Post Office, I even went to several bicycle shops. Everyone told me that the bike had to be disassembled and shipped in boxes. She is away at school and had no way of putting the bike back together. When I found this company on line, (at 11:30pm), I was shocked that I got an answer back in 10 minutes, that Ponceco could take the bike to my daughter, in one piece, and they could do it the next day. The price was very reasonable, and they also delievered the bike to her for a small additional fee. I was thrilled. They did everything they said they were going to do, and on time. They were so nice to work with and really accommodating. This was a great experience!!