The van delivering my shipment has mechanical problems and was not able to deliver my boxes on schedule. We were not informed of this and when the scheduled delivery time came and went, we called and that's when we found out about the problem. We were not going to be in town to accept the delayed delivery, so it was stored in a secure location until we could. It was then brought to us at our convenience. The only downside was that we had to unload it although we had requested loading and unloading in our posting. Not a big deal though and all items arrived in good condition. Luckily, we were not in any hurry to receive the items, so no harm done. I will use them again since we often send items between our Michigan home and our Florida home.