I was trying to get my grandmother's piano from Arkansas & Georgia and couldn't decide if I should go pick it up or have it shipped. With the distance, expense, time,and lifting power, it was cheaper to have it shipped and I didn't have to worry about it. The service provider did a fine job and I probable should have paid him extra for having to deal with my 80 year old Aunt. I was alway able to get in touch with him. Being that all family is in Arkansas there will probable be other things in the future that I will use this same shipper provider.