My u-ship experience was a great experience that will probably be used in the future. It is an inexpensive way to transport goods and being active duty in the military, moving is a way of life. I learned that I must be very flexible with the pick up and delivery dates. The pick up date kept changing and I left numerous messages that were not returned; however, due to the entire experience, that was a minor disatisfaction that could be worked on for future moves through the company. Overall great customer service and I am truly satisfied with everything the company accomplished.