I was shipping a puppy to my mom all the way across country to my mother who is disabled and unable to leave her home. I needed someone to pick up my puppy from the airport and delivery the puppy to my mothers house. Within 48 hours of posting my want ad, the puppy was in my moms arms! My provider went above and beyond what I could have ever asked for. Her communication, including emails and phone calls were very prompt. She verified information more than once to make sure that she had it correct. She went to the airport early to make sure that everything went smoothly, picked up the puppy, fed and watered her and delivered her to my mothers house without any worry. She even called me after she delivered her to let me know that she arrived safely. Impressed is an understatement!