I am just graduating from college in Pennsylvania and needed to get a lot of belongings including a live music setup back to Texas. I was careless in reading the terms of my service provider, however, and didn't realize I needed to pay cash on pick-up. I was embarrassed and panicked because as a college student I didn't have immediate means to pick up money, but the service provider was very understanding and friendly. Luckily the situation was remedied relatively quickly. The provider was very amicable and laid-back, and the delivery was prompt. Thanks, uShip!