I was looking for a shipper to move my horse to a new barn about 70 miles away. I wanted a specific date as it was a new barn opening that day. Mark was able to ship on the date I wanted at a very convenient time. He met me at the barn on the scheduled minute with a spotless trailer in tow. Unfortunately for him, my horse had a different idea and it took 3 of us and Mark about an hour to get him on the trailer. I felt terrible about the delay but Mark was goodnatured and patient and did not complain. Once we finally got him on, the trip to the new barn was smooth and uneventful. I would have no reservation about recommending Mark highly to anyone in need of horse trailering. I should mention that for those with hard to load horses, the trailer is large without stall dividers...and just a small step up, so in theory may be easier to get a difficult horse on it than smaller size trailer. All of my gear fit into the rear compartment.