Dennis, our shipper, arrived at my sister's house to pick up her 42" plasma TV that she was selling to me. The TV was still mounted on the wall! Dennis and his friend took the TV down, unscrewed the wall mount, packed up the TV in blankets, loaded up the sound system and brought it all to me. He called to let me know where he was and when he would be delivering. It was like a neighbor was doing this. I would use him again in a New York second and thank UShip for helping us in finding him. Just a very great experience at a great price.