I was a 1sttime uship user, and working with KIRK made me a believer.I had a bid from a national 2menandatruck operation and I wanted to see what uship had to off. I could have easily paid this, but was looking to save some $ if possible, but not with incurring risk from a non-prof, non-insured mover. I purchased an EXPENSIVE 5+ piece-NEW bedroom set (over $5k value) on close out, moving was extra and up to me from the warehouse. I wanted to take great care in this move, so this made my risk VERY high.
I like the uShip interface very much. I lead an application/web development shop for a large international bank so I tend to know a little about effective web design for a good user experience and uship is on its way-great interface and site. With 5 packages, a grid format may user entry for 3+ packages or items easier.
Seeing Kirks truck picture online started to make me comfortable.
Kirk was SO VERY responsive during the bidding in asking my questions on whether it was fixed bid and if he had insurance, if he could meet my needs from a time to meet and pick up perspective, and his top notch responsiveness made me feel comfortable in giving him a shot with this very valuable/important shipment to me. I am very critical and have HIGH stds in evaluating good customer experiences. BOY did Kirk deliver!He was a 10(1-10-Highest) and I RARELY give tens. He showed up 5-10 mins early with 3 guys, more than my requested two, which was great, was very careful in helping the warehouse crew.At our house they were SO careful and perfect in CARING for the furniture AND the house's floors and walls. 2 of the pieces were too large to fit up the stairs due to low ceiling (my fault I did not measure correctly). Kirk and his guys stayed calm, worked with me on options and went the EXTRA to CAREFULLY take off my banister to get a better angle. And then put it back!! Due Kirk's EXCELLENCE and extra time, I did give him more than the bid and a tip-on my own Kirk never even hinted. A++