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"Exceeded expectations"

shipping from Avondale, Arizona Monaca, Pennsylvania for $575.00

11/7/2007
$575.00
Avondale, Arizona
Monaca, Pennsylvania
2135 mi.

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I recently shipped kitchen appliances from the Phoenix area to my brother in western Pennsylvania. He had moved there and was unable to take his refrigerator, stove, and microwave with him. I (somewhat apprehensively, I must admit!) posted the shipment on uShip after getting a couple of outrageous quotes from traditional movers. Mike Penn of MPnMD responded and we made arrangements for the appliances to be picked up the week before Thanksgiving. A minor delay occurred, but Bob Benedict (driver for Independent Moving Services) kept me informed and rescheduled the pickup for the Sunday morning before Thanksgiving. He arrived right as scheduled, loaded the appliances safely, and delivered them to PA in great condition. He even agreed to delay delivery a day to accommodate the schedule of the receiver...at no additional charge! He promised an 8:00 AM delivery (and even arrived a little early), got the appliances unloaded quickly so that my brother could get to work on time, and did it all with professionalism and courtesy. Although I never did actually meet Bob or Mike, they helped restore my faith that there are still good people who provide the service they promise, and even go the extra mile (no pun intended!) to exceed the expectations of the customer. I would definitely use uShip and MPnMD again. Thanks, Mike and Bob!

- David K.
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