Overall this was a good experience. There was a complication when the shipper made the pickup and informed me that my belongings were not appropriately packed and wrapped. He said he could not guarantee safe transport unless things were packaged to his standards. I had him go ahead and pack things however he thought he needed to in order to make sure everything arrived in good condition. He did a great job with the additional packaging, but unfortunately this also resulted in an additional charge of $200. I trusted that this was a fair cost for the additional time and materials they had to put in, and since he seems to know what he's doing and I am unfamiliar with industry standards, I am simply assuming that I was not ripped off here.
There was also a small issue with regards to payment methods, but this was entirely my fault, as I had failed to pay close enough attention to the policies listed under the shipper's profile. It was quickly resolved to everyone's satisfaction, but I also recommended in my feedback that they look into direct credit billing. This method is much more convenient and much less costly than alternatives such as money orders and cashiers checks.