My sister gave my kids the piano and it must be shipped from Garden Grove, CA to Charlotte, NC. Robert was the second biddet but was honest to tell me that I do not need additional insurance. He went out of his way to pick it up before 6 AM and diliver it within a week in Charlotte at the time I needed to have my wife receiving it. My wife was very impressed with Robert's professionalism and courteousness. She forgot to give the gratuity and I'm sending it to his home address. This is an awesome way to ship valuable items across the country. I'm sure I would not get this kind of service with a big company shipper.