I have to say that Caterina was absolutely wonderful to work with! She maintained communication with me before, during and after delivery of Chance to his destination. She was patient when he hesitated to load, and sympathetic in dealing with me as an owner giving up her horse. In conversations via email and phone we proved to be of like mind on several levels. I not only have a new provider whenever I need to ship a horse, but I also believe I gained a friend. Thanks Cat!