Mr. Decelles promised that they will try to do their best to get this vehicle up in Rochester NY as fast as possible. The estimated date was June 11 2013, but I received a call from the driver on June 08 notifiying me that he will be in Rochester by noon on June 09. 2 days ahead of scheduled.
Never had trouble reaching Mr. Decelles over the phone or email. He is pretty quick to respond. Had no problem with dispatch either.
The vehicle was in good condition and no damages to report.
Finally, the driver was even willing to wait an extra 30 mins as I got stuck in "Border" traffic at the Niagara Falls border crossing.
Overall experience was positive.