This was the first time we used UShip as a shipper, as opposed to being the service provider. It is interesting to see what challenges the shipper is facing when placing a shipment on UShip, and it will definitely help us to communicate better with our customers. We were not very impressed with the fact that the website directed us automtically into UShip payment, not leaving an option to pay the shipper directly.
As for the service provider, Miller Farm Transport did a great job - they picked up and delivered right on time, and when the drop-off point refused acceptance of the compressor because they did not anticipate it being that large, MFT found us an alternative drop-off point. We stress customer service in our company, and we are happy to see that there are still other companies out there that have the same values. MFT will be on top of our list for future transports.