We had a 38' gooseneck cargo. I had it shipped because just could not get the time off of work. Uship web site was very easy to manage through. It was not about cost, it was the time fractor. He took pictures of the trailer at the pick-up site, calling before leaving the site. He informed us of all the small dents and scratches. He kept us informed on his trip, the weather, and basically provided very good communication. He helped in hooking up the trailer to my truck.