At first I was apprehensive about using UShip. I accepted a Provider bid, as I was completing my transaction, the provider canceled without explanation. (B&E Solutions) The money was already withdrawn from my account, and I needed a refund. Unfortunately, there was a glitch in the computer, and my profile was gone. I had to contact UShip and they assisted me in getting a refund and was able to get my profile back on as well. I then, selected another provider,(XtraCare) and he reassured me that he WOULD NOT cancel. He was great, professional, and I was pleased with the time frame. He was also a wonderful communicator. Always available and answered every call. I would definitely use his services again.