Had never moved a horse before and the whole process went smoother than I ever expected it too. Shipped my Quarter Horse from MN to FL and the hauler was great. The only thing I would want different is the level of communication. I was the one calling for updates, when I feel as a professional the driver should be the one calling with updates. Or at least making an effot to inform the owners of how things are going. But all in all, I would use uShip again and the hauler who took great care of my horse.