"Vehicle shipment was a learning experience."
shipping from Bethlehem, Pennsylvania Cave Creek, Arizona for $1,160.00
I was shipping a jeep from PA to AZ. The item was being shipped because the vehicle could no longer be driven by elderly parents. Vehicle given to grandchild to use. Site was pretty user friendly but at times became confused with process. Having the vehicle shipped as opposed to driving it cross county saved both time, money and headaches. Faced many obstacles with contracted driver, pick-up-date was changed twice; door-to- door pick up was a challenge (driver did not communicate obstacles till last minute), further delaying pick-up-time; and contracted driver did not keep me informed. The car arrived from PA to AZ safely with no damages.
Service Provider Initial Logistics (IL) did a great job in communicating with me and took action to remedy the situation along the way. I truly believe the IL representatives acted with integrity when dealing with the challenges I faced with the contracted driver. I would use IL again based on their work ethics and their comment to resolving service issues.
In retrospect, when evaluating a company based on the feedback, also keep in mind how they handle the obstacles or the bumps in the road.