My cats, though domesticated, remain feral. They hate being handled unless it happens to be their idea. So I was anxious about my ability to get them into their cages. Even before that, I had to change my original pick-up schedule so that I could get the cats to the vet for their travel papers. That meant getting them into their kennels twice!
Randy communicated with me throughout the process, offered advice, and moved his schedule back to accommodate mine. When he arrived for pick-up, I was still cat-wrangling, and he cheerfully provided back-up to make that happen. Oh yeah, and thanks Randy for the medical advice! My hand is healing nicely.