Kidd was such an honest and dedicated guy. I called him after accepting his bid to give him details of the shipment. He was very flexible, changed things around to accommodate my needs. He went right there and pick up the vehicle. When he got to the shop, he waited patiently for about a half hour before I got there. He was cheerful and warm. There were no whinning of any sort. He unloaded the vehicle carefully and left with a thank you and a smile! Great guy!