He is a great listener and has great customer service skills. He inspected the load for me and advised me, as though I was there 1200 miles away, when he picked the load up, to make sure it was as the SELLER had described. Due to weather delays, when he dropped off the load at my location, he worked his schedule around my desire to spend the day with my kids at the local FAIR. In his dealings with me, it became apparent that he greatly values relationships (especially his kids and grandkids). Clearly these values are demonstrated in the level of service he provides.