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"Overall a Good Performance"

shipping from Los Angeles, California Hollywood, Florida for $1,082.38

Los Angeles, California
Hollywood, Florida
2739 mi.

  • 703
  • 98%
  • 717
  • 14

I selected Frank’s Transport among multiple bidders to ship my car from Los Angeles to Miami. Even with the highest bid, his 100% positive feedback and ability to meet my tight time frame of for picking up the vehicle were my most important selection criteria. I am not sure whether the person transporting the car was an employee or a sub-contractor. That person’s dispatcher called ahead to state they would be arriving 30 to 60 minutes early. With my still performing last minute errands, I told them to adhere to the original 11am-1pm timeframe and come later. With moving taking much longer than expected and with nobody showing up by 1:30 pm, I called Frank and told him I would be leaving in approximately 90 minutes. Frank told me that the carrier was scheduled to arrive in 2 hours and to his credit he sent someone to wait with me as not to risk my waiting for the carrier. It ended up that I was ready to leave (4pm) at the exact time the carrier arrived but I appreciated Frank’s extra effort in providing insurance. The car was scheduled to be received by my sister in Miami on either 5/17 or 5/19. I asked Frank to proactively communicate the carrier’s cross-country progress as I was transporting my stuff in a 16-footer across the country myself. The carrier ended up calling my sister on 5/14 only one hour ahead of their arrival so nobody (either Frank or the carrier) had followed up with her beforehand. They then arranged to drop off the car on 5/15 at 9:30 am but arrived a few hours late. Frank then completed the transaction with my sister by phone. Overall, I would recommend Frank’s Transport despite the communication/punctuality problems of his driver (or sub-contractor). The car arrived in the same condition, ahead of schedule and superior customer service was demonstrated in handling the transaction’s complexities (narrow timeframe to pick up the car and my sister received the car but needed to pay my PayPal was used).

- Michael C.
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