I am new to being a horse owner and I have my own truck and trailer but sometimes it isn't practical to leave all the other animals for 2 days to go pick up a new member. I have to admitt KC thought of everything, things I never thought about when it came to Apollo actually arriving at our farm. I really hadn't thought about the fact Apollo being a yearling was under a lot of stress, no familiar people, horses, barn. His experience level was so new he was wound tight but KC handeled him well and the unloading and setteling in was very smooth with KC's help and foresight. I would hire him again in a second if he is available, he was very good with our new baby.