Moved my 88 yr old Mother from Assisted Living in AL to AZ where I live. I flew to AL to pack her up while I stayed with friends. Wade came one day early & had her belongngs on the truck when he called me at 8 a.m. He had to bring her bed back inside as she had to stay there one more night. I finished packing her that day & Wade came next a.m.--his scheduled day. His day early arrival was distressing to me for about 2 minutes until we discussed it--worked out to be fine because of his accommodating attitude & a little thinking outside the box on my part. Payment: Customer needs to be very clear up front about method of payment because Wade, by his own admission, doesn't always remember to check his email. Arrival: All goods were received in good condition (no damages/scratches) & Wade willingly placed them in the apt. in requested places. We saved at least $1,000. by using U-Ship. This is our second experience with U-Ship. Overall we were happy with the service. For our smaller moves it seems the way to go. Overall: Wade Alexander is honest, hardworking, affable guy who wants to please his customer. He was very kind in his dealings with my Mother--he tried to get her laughing so her anxiety about moving would lessen. I would use him again.