We are a volunteer fire department on Vancouver Island in Canada. We ordered a concession trailer online, that looks like a trolley car, to match the two trolleys that run a free service in our community. When we first started to negotiate the order, we thougth the builder was in Florida. by the time we placed the order, we learned that he had actually moved to Arkansas. After we sent half the money as a deposit, and the 21 day build time that we were originally told, worked it's way down to 10 days because the company had hired more staff. We waited for almost a month and were getting worried that our money had not been well spent. Finally, after a coiple of requests, we recieve pictures with the colour scheme we sent down. Close to completion, we sent the balance of the payment down, and after I recieved an email saying the trailer was done, and we could pick it up Monday, I entered my request in UShip (on the builders advice). I accepted the bid on Sunday, with a delivery time from Arkansa to western Washington, on Thursday because I had to travel by ferry to meet the driver in Port Angeles. The hopes were that I could be back for our Christmas light up on Friday. the builder wouldn't release the trailer because payment hadn't arrived, which caused a 6 hour delay, the driver got shut down twice due to weather, but we still met up (on Friday night) in remarkable time. We breathed a big sigh of releif when I paid the driver then hooked up to the trailer and headed to the border. All the while, I was recieving phone and email updates. What a great experience.