After many very bad experiences shipping our auto back and forth from NC to FL, this one was ALMOST perfect. The glitches would make great fodder for a country song. Our driver had several difficult problems during the week of our shipment, but overcame them without impact on us and our service. He showed up when promised and delivered when promised, accomodating our schedule. Unfortunatly, perfection was to elude us, as the car had a flat tire once it was unloaded. As it turns out, it had nothing to do with the shipper - it was a leaky valve. Our delivery was on a Sunday and it would have been at least 90 minutes for someone to get to us to fix the tire. Kirk offered to change the tire so we could be on our way. Unfortunately, the jack failed halfway into the process. Kirk went and bought a jack, came back and put the spare on for us. He noted the spare looked low, measured the pressure and went with us to put the proper air pressure in the spare. He went way above and beyond, all with a positive, helpful attitude. We will definitely call him when we are ready to return and would highly recommend him to anyone.