My kids and I were moving from Mesa to Missouri, but we were having our items shipped and flying back. Our airline did not have pet services, so we had to find a way to get our beloved scottie home, We were worried that if we hired someone with ground service, that our pet may not have someone that was honest and he would be stolen or abused. We chose Rich from lowfreeze. He was wonderful, he picked max up at the house and he let us know by e-mail everynight were they were. I think Max really enjoyed the trip. They treated my pet like thier own. Max really recommends them for pet services too.I give them a million stars. Rich is Higly reccommended, He will always have my business no matter, if it comes to vehicles or pets.. he saved me money too. thanks Rich. We wish you the very best!!!