We are military family with orders to Hawaii and didn't want to fly my 13yr old pug Otto, so we decided to send him over road from Washington State to Tn where my parents live. CandyO picked him up on the day planned and every day while he was on road I spoke with him or he called me to let me know how Otto was doing and what state he was in. Otto arrived today at my parents house healthy and happy. Our service provider CandyO was excellent and dependable. I couldn't have done it without him and thank the service provider for great service. Monica, Yelm WA