I could not have asked for a better experience! Able to be reached at all times, called when he said he would, and had the horse's best interest in mind at all times. Both horses arrived safely, very happy, and never so much as broke a sweat! Nice clean trailer, well bedded, very nicely put together for the long haul. I could not have been happier with the experience and the hauler!!! Recommend to ANYONE, and so would the owner I traded horses with in KY who met him!!!