I had a miniature pinscher shipped to me from West Palm Beach, FL to High Point, NC. I was very apprehensive about the delivery because so many things had gone wrong initially. The pickup time was delayed, nobody was there with the dog when the driver arrived. There was no food ready or anything. But the driver went out of his way to ascertain all of the needed materials, he even knocked on a few neighboring doors to get access to the dog and begin their journey. Once on the road, the driver stayed in constant contact with me both day and night to make sure that I knew exactly where they were and what was going on with my baby. By the time that the puppy was delivered the driver and I had established a friendship and recognized each other's voices as soon as we picked up the phone. He also brought the puppy in first and remained with me until I felt comfortable with the dog. He explained the attitude of the dog and little things or tricks that he noticed along the way and made sure that I knew about them. He also made sure that the puppy was comfortable with me before leaving and ensured that the puppy had water and was walked before he departed. I would highly recommend this service and I would definitely use it again myself.