I purchased items online at an auction in Maryland, I live in So. Cal. In doing so I could not physically be there at the pickup. As you might have guessed, the items weren't quite properly packed. What might have been a dead end run for most was turned around to make this delivery possible. The situation was analysed, the problem was addressed, the problem was then solved by the dispatcher, and I got my delivery just like I had dreamed of, but never really anticipated due to the problems that were arising. Thanks for letting my dream come true.