This shipment involved a boom truck from Atlanta, Ga to Ft.Lauderdale, Fl. Everything was running well, including coordination for pick-up at the auction site. Even after confirming that the equipment was loaded, we received a notification that the equipment dimensions were 6" higher and the price was increased about 30%. This situation delayed the shipment until payment was completed on the new adjusted price. After payment was received, the equipment was released, but the carrier had some mechanical problems on the way which delayed the delivery 3 more days.
We gave a positive feedback because regardless of the particular incidents, everything was handled in a proffesional manner and communication was always good. Equipment was received in perfect shape.