I was asked to get guotes on freight from NC to OK on this generator. All I had was a picture. I was unsure about the dimensions and weight. Mike, the driver, was wonderful. He was understanding when he picked up the freight and my dimensions and weight was totally wrong. He informed me the freight should be here within 6 days of pick up and it was. Very friendly and helpful on the phone when I accepted bid. I would recommend this company again.