Initially, the service was very good - phone calls and emails to confirm details and set times/dates etc.
I knew they were picking our table up about 9:45 and it was approximately a 3 hour drive, so anticipated the delivery some time after 12:30.
I called at 3:30 as I had not heard anything, and it was then that I found there had been troubles with the van, and that I should expect them about 4:15.
My table arrived in good condition and had been looked after, but the method of packing/loading/unloading did not appear very professional.