First time I used a shipper to move a bike I bought on Ebay. I had seen positive feedback but still had questions to ask. I have hauled bikes myself and know where to tie down & how to , so I mentioned this to him,( worried that he was thinking I was telling him how to do his job), but there was no need to advise him on anything, very professional, very punctual. Awesome businessman & person, Tribulation Express can be trusted with anything.