I've never bought anything that I couldn't take with me, so was very uncertain of the whole process. Myerstrucking explained what they would do, how they would do it, and kept us informed every step of the way. Our used quad arrived on the promised date, a bit earlier in the day than promised (which was a good thing), with absolutely no damage whatsoever. I was out of the state, so my wife received the delivery (but isn't quad-friendly) so the driver happily parked the quad on our back porch. I'd be very happy to use them again!