Rich provided a great service. Called when there were transporting issues (ie. truck maintenance). Had very little communication issues.
The bike sustained some minor tail light damage during the shipment -- a little disappointed that was not reported until after it was delivered -- but Rich promised to replace them once he returned to Michigan. Although, the bike was here in June and I havent gotten anything in the mail yet...
Anyway, people usually dont take me seriously because I look much younger than I am, but Rich and his assistant were quite helpful and respectful. I would give all 5-stars for the ratings if it werent for the tail light damage. Overall though, it was a pretty easy-go transaction.