Purchase a three piece bedroom set off of Ebay. Shipped from IL to NY. Booked the shipment on Wednesday, carrier picked up on Thursday and delivered Friday. Queen bed(headboard, foot board & rails), matress & box spring, night stand and amoire. Pieces were blanket wrapped according to delivery service. Carrier shrink wrapped the armoire so blankets would stay put as we lugged it up the stairs.
Carrier was a little late but kept us well informed. I forgot to mention 8 steps at my location so carrier had us carry items up to the house.
I do not hold it against the carrier for me failing to disclose the 8 steps. The reason I did not disclose - because they are the steps we take everyday to get in and out of our house so to us its just a normal thing, but for moving I can see why there would be concerns.
Would liked to have had the carrier offer a price to carry the items up but all they said was "your contract includes max of 4 steps on either end." Based on this I assumed it as up to our son and I to get the items up the stairs Carrier did say the seller was not helpful with loading and it took them almost 2 hours to load from a 2nd story storage unit with elevator. I was told the seller had multiple furniture pieces in their unit which made it difficult to determining which pieces needed to go. I was not charge additional for the seller's poor performance.
All in all a very good experience. Carrier personnel were professional and did what they said they were going to. They even stepped in for my son when he was having difficulty with the weight of the armoire on the stairs.