My service provider while was somewhat late with shipment of my car, keep me updated of the status of the shipment, its progress and time of arrival. I was not upset as I realize you cannot control traffic, weather, etc.
The provider informed the owner the day before of pickup and what to expect. They made arrangements to accomodate the owner as he lived in a small area and pick up was difficult. I had bought car on E-bay and it was not feasible for me to pick up car myself. I contacted U-Ship and received several bids in which I was able to pick the one that saved me the most money. The site was easy to use and they kept me informed of all bids. The drivers were nice and professional and did a good job bringing me my car. Would use again if I had a shipment again.