I had furnature from Mass., two in Ohio and Illinois. The wonderful person Kyle, not only stood by to pick up one of my shipments in Ohio, when the person I had purchased the item from was extremely difficult. He fought the battle for me and got my furnature when I couldn't be there to do it and would've lost a great deal of money. He kept me informed continually during the trip of the status and delivered promptly, courteously and everything was well packed. All of my antique furnature (1800's bedroom set, chiffarobe, 1800's parlor chairs and another 1800's bed and chest) came in perfect shape. Well done and and I will DEFINATELY USE THIS SHIPPER AGAIN!!