Serena
User Information
|
Started on uShip:
|
2014-09-17
|
|
Total Matches:
|
|
|
Shipments Posted:
|
1
|
|
Net Match Rate:
|
100%
|
|
Feedback Score:
|
1
|
|
Percent Positive:
|
100%
|
|
Total Positive:
|
1
|
|
Total Negative:
|
0
|
|
Excessive Cancellations:
|
|
Customer History
|
|
Positive:
|
1
|
0
|
0
|
0
|
|
|
Neutral:
|
0
|
0
|
0
|
0
|
|
|
Negative:
|
0
|
0
|
0
|
0
|
|
|
Total Matches:
|
2
|
0
|
0
|
0
|
|
|
Cancellations:
|
0
|
0
|
0
|
0
|
|
|
Shipments Posted:
|
1
|
0
|
0
|
0
|
|
|
Net Match Rate:
|
100%
|
n/a
|
n/a
|
n/a
|
|
|
Thank you Serena. It is what I try to do to keep my customers happy. You also had exactly what was in your add. Sorry others can't do what they say. Enjoy your piano.
|
|
|
I am no longer able to accommodate this shipment We are unable to accomadate shipment
Response from Serena C.:
Thank you for finally responding. It would be nice in the future if you could contact your clients before the expected pick-up date to inform them that you can no longer accommodate the shipment.
|
|
|
So fast, so efficient! Thank you so much!
Your level of communication was perfect, the price was excellent, and you picked up and delivered when you said you would. Thanks so much!
|
|
|
I am unable to reach this service provider after a reasonable time period Communication is key, and when the client can't get ahold of the service provider for over 12 days, and then only receives a cancellation notice, that's indicative of bad customer service. This is not the first time this service provider has responded this way.
|
This user does not have any active shipments.
|
Category |
Origin |
Destination |
Miles |
Date |
|
|
Ottawa, Canada
22/10 - 14/11
|
Dartmouth, Canada
22/10 - 14/11
|
899 |
23/10 |
* Profile information provided by member. Please verify all credentials.