{"id":12092,"date":"2023-09-22T22:50:08","date_gmt":"2023-09-22T22:50:08","guid":{"rendered":"https:\/\/businesssubd.wpengine.com\/?page_id=12092"},"modified":"2023-09-25T15:34:15","modified_gmt":"2023-09-25T15:34:15","slug":"delivery","status":"publish","type":"page","link":"https:\/\/businesssubd.wpengine.com\/uship-in-home-delivery-dispute-faq\/delivery\/","title":{"rendered":"Delivery"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":12087,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tabbed-page-v2-child.php","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-12092","page","type-page","status-publish","hentry"],"acf":{"body_content":[{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionGrey","text_block_intro":"What if there is an item missing?","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf uShip protection is purchased, you may file a case at this time. Alternatively, a claim may be filed through the carrier\u2019s insurance (if applicable). A negotiation may also be made between you and the carrier for a payment reduction of the transportation costs on uShip, or the carrier may agree to pay out additional funds to you outside of uShip via check, PayPal, etc. <\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nYour CSM will mediate the lost item dispute process between you and your carrier and will assist with gathering any supplemental documentation such as photos, a signed BOL, a repair estimate, etc. until the dispute reaches resolution. <\/p>"},{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionWhite","text_block_intro":"What if the delivery contact is unavailable and the item needs to be stored?","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf a delivery contact is unreachable, the carrier may be able to store the item for re-delivery. The carrier may request additional compensation for storage. <\/p>\r\n<p style=\"text-align: left;\">&nbsp;<\/p>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nOnce additional compensation has been agreed upon with your carrier, notify your CSM so they can process a COMP listing.<\/p>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivery | uShip Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businesssubd.wpengine.com\/uship-in-home-delivery-dispute-faq\/delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery | uShip Business\" \/>\n<meta property=\"og:url\" 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