{"id":12091,"date":"2023-09-22T22:48:14","date_gmt":"2023-09-22T22:48:14","guid":{"rendered":"https:\/\/businesssubd.wpengine.com\/?page_id=12091"},"modified":"2023-09-25T15:31:41","modified_gmt":"2023-09-25T15:31:41","slug":"pre-delivery","status":"publish","type":"page","link":"https:\/\/businesssubd.wpengine.com\/uship-in-home-delivery-dispute-faq\/pre-delivery\/","title":{"rendered":"Pre-Delivery"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":12087,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tabbed-page-v2-child.php","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-12091","page","type-page","status-publish","hentry"],"acf":{"body_content":[{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionGrey","text_block_intro":"What if my carrier is delayed?","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf your carrier is delayed, please check the booking confirmation page or tracking link for updates. If an updated timeframe cannot be accommodated, notify your CSM. <\/p>\r\n"},{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionWhite","text_block_intro":"What if my carrier is unable to reach the buyer? ","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf your carrier is unable to reach the buyer, you will need to verify the buyer\u2019s contact info. If the buyer is still unable to be reached, please notify your CSM. <\/p>\r\n<p style=\"text-align: left;\">&nbsp;<\/p>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nIf the buyer is still unreachable, uShip can create a return shipment to the pickup location, or a transfer shipment for another carrier to complete the return."},{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionGrey","text_block_intro":"What if the carrier lost an item or it was greatly damaged?","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf uShip protection is purchased, you may file a case at this time. Alternatively, a claim may be filed through the carrier\u2019s insurance (if applicable). A negotiation may also be made between you and the carrier for a payment reduction of the transportation costs on uShip, or the carrier may agree to pay out additional funds to you outside of uShip via check, PayPal, etc. <\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nYour CSM will mediate the lost or damage dispute process between you and your carrier and will assist with gathering any supplemental documentation such as photos, a signed BOL, a repair estimate, etc. until the dispute reaches resolution. <\/p>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pre-Delivery | uShip Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businesssubd.wpengine.com\/uship-in-home-delivery-dispute-faq\/pre-delivery\/\" \/>\n<meta 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