{"id":12089,"date":"2023-09-22T21:44:09","date_gmt":"2023-09-22T21:44:09","guid":{"rendered":"https:\/\/businesssubd.wpengine.com\/?page_id=12089"},"modified":"2023-09-25T15:27:39","modified_gmt":"2023-09-25T15:27:39","slug":"pre-pickup","status":"publish","type":"page","link":"https:\/\/businesssubd.wpengine.com\/uship-in-home-delivery-dispute-faq\/pre-pickup\/","title":{"rendered":"Pre-Pickup"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":12087,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tabbed-page-v2-child.php","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-12089","page","type-page","status-publish","hentry"],"acf":{"body_content":[{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionGrey","text_block_intro":"What if my carrier is unable to reach the seller?","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf the carrier is unable to reach the seller, you should verify the contact info and provide the carrier with alternate contact info if applicable. If the seller still cannot be reached, you should initiate a cancellation.<\/p>\r\n<p>&nbsp;<\/op>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nOnce you\u2019ve initiated a cancellation, uShip will complete the cancellation and re-list the shipment.  <\/p>"},{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionWhite","text_block_intro":"What if there\u2019s an address change for the pickup or delivery location? ","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf you notice your delivery information is incorrect after booking, please inform your carrier of the updated address. If the carrier can no longer accommodate the shipment to the new address, a cancellation should be initiated. If they are able to accommodate delivery to the new address, the carrier may request additional compensation.<\/p>\r\n<p style=\"text-align: left;\">&nbsp;<\/p>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nOnce you\u2019ve initiated a cancellation, uShip will complete the cancellation and re-list the shipment. Alternatively, once additional compensation has been agreed upon with your carrier, notify your CSM so they can process a COMP listing. <\/p>"},{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionGrey","text_block_intro":"What if my carrier cancels?","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf your carrier cancels, you may approve or dispute the cancellation based on the cancellation reasoning. <\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nYour CSM processes cancellations M-F and will approve or dispute the cancellation based on the cancellation comment. Following cancellation approval, uShip will relist your shipment and perform coverage outreach to speed up the re-booking process. <\/p>"},{"acf_fc_layout":"text_block","text_block_id":"","text_block_background_color":"sectionWhite","text_block_intro":"What if my carrier extends the pickup dates? ","text_block_content":"<p style=\"text-align: left;\"><strong>Client:<\/strong>\r\nIf the carrier extends the pickup dates, you may view these updates on the booking confirmation page or tracking link. If you are unable to accommodate the new pickup timeframe, you should initiate a cancellation. <\/p>\r\n<p>&nbsp;<\/p>\r\n<p style=\"text-align: left;\"><strong>uShip:<\/strong>\r\nFollowing cancellation approval, uShip will relist your shipment and perform coverage outreach to speed up the re-booking process. <\/p>"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pre-Pickup | uShip Business<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/businesssubd.wpengine.com\/uship-in-home-delivery-dispute-faq\/pre-pickup\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pre-Pickup | uShip Business\" \/>\n<meta property=\"og:url\" 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