They say you\u2019re only as good as your last shipment. That\u2019s because how you handle inevitable exception freight with customers \u2013 especially angry customers \u2013 can impact that business relationship in both the short and long term.<\/p>\n
Take a minute
\nBefore tackling the issue, take a moment to step back, take a deep breath and full understand the situation. Ask questions and be sure you fully understand the situation and the facts before proposing a solution. Take the opportunity to own the mistake, offer empathy, and accept that your attention is necessary.<\/p>\n
Ok, so what happened? Time for options.
\nThe majority of common issues can be resolved with simple solutions.<\/p>\n
Expedite the shipment if possible
\nArrange dock pickup by the receiver
\nSchedule another carrier to complete the shipment
\nConsider a different carrier or service level for future shipments<\/p>\n
Send a replacement shipment if the customer is especially important
\nEvaluate packing processes and arrangement for future shipments<\/p>\n
Triple check that the shipment will be picked up the following day
\nOffer the shipper the option to drop their freight at the terminal<\/p>\n
Don\u2019t be afraid to over-communicate throughout the process. In some situations, the only solution is to communicate clearly and respectfully. Don\u2019t forget to practice empathy, and get everything in writing to keep agreements clear and upfront.<\/p>\n
Following these steps can help you turn a frustrating experience into a positive one. Remember to put yourself in your customer\u2019s shoes, offer real solutions and reassurances, and communicate consistently, and your angry customer just might become your next word of mouth referral.<\/p>\n
[amp-cta id=’8419′]<\/p>\n","protected":false},"excerpt":{"rendered":" They say you\u2019re only as good as your last shipment. That\u2019s because how you handle inevitable exception freight with customers \u2013 especially angry customers \u2013 can impact that business relationship in both the short and long term. Here are a few pointers on how to reduce stressful shipping situations and calm that angry customer: Take… Read More<\/a><\/p>\n","protected":false},"author":42,"featured_media":8169,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3,292],"tags":[],"class_list":["post-8165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tips","category-business-shipping"],"acf":{"blog_post_content":[{"acf_fc_layout":"blog_post_entry_footer","blog_post_entry_footer_cta":[{"blog_post_entry_footer_cta_url":"https:\/\/www.uship.com\/find?r=6727742","blog_post_entry_footer_cta_text":"Find Shipments","blog_post_entry_footer_onclick":""}]},{"acf_fc_layout":"blog_post_entry_footer","blog_post_entry_footer_cta":null}]},"_links":{"self":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/posts\/8165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/users\/42"}],"replies":[{"embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/comments?post=8165"}],"version-history":[{"count":0,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/posts\/8165\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/media\/8169"}],"wp:attachment":[{"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/media?parent=8165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/categories?post=8165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ushipblogsubd.wpengine.com\/wp-json\/wp\/v2\/tags?post=8165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nTrustpilot<\/a>
\n<\/p>\n