{"id":15079,"date":"2020-01-13T15:44:48","date_gmt":"2020-01-13T15:44:48","guid":{"rendered":"https:\/\/www.uship.com\/blog\/?p=15079"},"modified":"2025-09-03T15:07:07","modified_gmt":"2025-09-03T15:07:07","slug":"profile-page-ratings-reviews-update","status":"publish","type":"post","link":"https:\/\/ushipblogsubd.wpengine.com\/tips\/profile-page-ratings-reviews-update\/","title":{"rendered":"How Transporters Can Save (and Earn) Thousands Through uShip\u2019s New Profile Page"},"content":{"rendered":"

The dedicated profile page for every service provider on uShip is getting a major overhaul.<\/h2>\n

If you\u2019re a transporter, this facelift essentially eliminates the need for your standalone business website. If you have one or are considering one, this saves you thousands of dollars on a webmaster who creates, hosts, edits and manages the site.<\/p>\n

By providing this invaluable piece of online real estate at no cost \u2014 something the company has done since Day 1 \u2014 uShip<\/a> acts as the marketing and sales department to tens of thousands of providers<\/strong>. In fact, 41,000 active providers to be more precise.<\/p>\n

At a time when online reviews are critical to customers\u2019 buying decisions, this profile page plays a vital role in your business success. It openly displays credentials, feedback ratings, unbiased customer reviews, logistics experience, photos, and more.<\/strong><\/p>\n

REVAMPED RATINGS & REVIEWS<\/strong><\/a><\/p>\n

A cornerstone of this profile page \u2014 uShip\u2019s Ratings and Reviews system, the thing that enables trust between complete strangers \u2014 is also undergoing an upgrade of its own.<\/p>\n

The biggest change in this revamp? Along with existing positive, negative and neutral feedback, cancellations and past customer reviews are now factored into the overall 5-star rating.<\/strong><\/p>\n

This means shipping customers can more quickly and easily understand a carrier\u2019s past performance, experience, and know-how.<\/p>\n

Transporters should know that their existing uShip service history will remain intact \u2014 that\u2019s not going anywhere \u2014 but with cancellations now included, we anticipate ALL providers will see a minor drop in their overall star rating<\/strong> (roughly .25-.50 of a star). This should not be cause for alarm as all service providers will experience this.<\/p>\n

While cancellations are inevitable, what speaks volumes about your service quality and professionalism is how you handle those situations. Those providers who leave customers with last-minute cancellation and don\u2019t communicate effectively will now see those experiences reflected in their overall rating for potential customers to see. Handling it well can truly set you apart.<\/p>\n

Profile Page Updates<\/strong><\/h2>\n

So, what\u2019s new? Plenty! Here\u2019s the new look of your profile:<\/p>\n

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The first thing you\u2019ll see is the addition of the Profile Card<\/strong>. This is the section on the top left of your profile with at-a-glance info about your business. Here\u2019s where you find your photo, broker or carrier tag, star rating and a \u201cWould Use Again\u201d rating (your historical overall positive feedback rating).<\/p>\n

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Up-front Reviews<\/strong><\/h2>\n

As shipping customers will tell you, the first thing they look for in reviewing a carrier is their star rating and feedback<\/strong>. Because of this, we\u2019ve put reviews front and center within your profile. Now, users can sort and search your reviews to find feedback that\u2019s most relevant to their shipment.<\/p>\n

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Shipment Insights<\/strong><\/h2>\n

Beyond user ratings, your new profile also features Shipment Insights, which put your performance on display with info like the number of shipments completed, any categories you are ranked in, and your cancellation rate.<\/p>\n

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Profile Page Badges\u00a0<\/strong><\/h2>\n

Another front-and-center feature is Badges<\/strong>. These badges indicate important details about you and your business. Potential badges include:<\/p>\n